Privacy Policy

1) Information We Collect

• Contact details such as name, phone number, email, and service address
• Service request details including property type, timing, and preferences
• Billing or transaction details when payments are processed
• Communications with our team by phone, email, and form submissions
• Website usage data such as browser type, pages viewed, and referring pages

2) How We Use Information

• Provide estimates, schedule services, and fulfill service requests
• Communicate confirmations, reminders, support updates, and follow-ups
• Improve training, service quality, and internal operations
• Maintain business records, enforce agreements, and comply with legal obligations
• Detect and prevent fraudulent, abusive, or unauthorized activity

3) Legal Bases (Where Applicable)

Depending on jurisdiction, we process personal information based on contract performance, legitimate business interests, legal compliance, and consent where required.

4) Cookies & Analytics

We may use cookies and related technologies to understand website usage and improve user experience. You may limit cookie settings through your browser, though some features may function differently.

5) Disclosure of Information

• To vetted service providers supporting scheduling, communications, and operations
• To payment processors when completing transactions
• To legal authorities when required by law, court order, or valid legal process
• In connection with business restructuring, merger, acquisition, or asset transfer

We do not sell personal information for third-party marketing.

6) Data Retention

We retain personal information for as long as needed for service delivery, legal compliance, recordkeeping, dispute resolution, and enforcement of agreements.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure; therefore absolute security cannot be guaranteed.

8) Your Rights & Choices

• Request access, correction, or deletion of personal data where available by law
• Request information about how your personal data is processed
• Opt out of non-essential communications
• Submit privacy-related complaints through our contact channels

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided data, contact us to request deletion.

10) Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices, terms, or content.

11) International Transfers

Information may be processed in locations where we or our providers operate. We apply appropriate safeguards where required.

12) Policy Updates

We may update this policy periodically. Updated versions are posted on this page with a revised effective date.

13) Contact For Privacy Requests

Privacy Team: privacy@qlinest.com
Phone: (888) 572-7730
Mailing Address: 1421 S Edgecombe ave, Indianapolis IN 46227

For service terms, please review our Terms of Service.